Charter UK was the proud sponsors of the Best Complaints Team category at the LSECC Forum Awards.
The annual event, held at the Park Plaza Riverbank London on May 17th and hosted by comedian Paul Ross, recognises the brightest and best calls centre talent and innovation to improve customer service.
After co-hosting a Best Practise in Complaints Handling event with the London and South East Contact Centre Forum last month, Charter UK was the obvious choice to present the award for Best Complaints Team.
Andrew Aldred, Head of Marketing, Charter UK, presented the award to Amicus Horizon, a regional housing association which offers housing solutions to those with care and support needs. Its complaints team were recognised by the judges owing to the high social impact and sensitivity of the complaints they deal with.
He commented: "We were delighted to be a part of these awards because call centre staff are typically at the frontline of customer contact and therefore an essential component of delivering customer service excellence." Charter UK customer Virgin Holidays triumphed as Emma Marshall was named Team Leader of the Year.
"The biggest challenge we face is meeting the high expectations our customers have of us – they expect the best and are genuinely upset if we get it wrong," she said of her win. "However my team are so passionate about what they do they make it easy for me."
Iain Scotland, Customer Service Manager, Virgin Holidays, added: "We are very proud of Emma and this is recognition of her hard work and commitment to delivering the best possible service to our customers."