Complaints Management

At Equiniti Charter, we understand that customer complaint management is a key component of driving customer loyalty and ultimately developing more business. Complaint management systems enable the effective development of stronger and more profitable relationships with your customers.

Equiniti Charter is a specialist provider of complaint management solutions that allows businesses to adopt a consistent and integrated approach to capturing, managing and analysing complaints and feedback.

Built on our award-winning complaint management platform, our solutions are fully compliant with legislation to ensure all processes are observed, key decisions are accountable and documents are stored securely. 

Our award-winning complaints handling platform, with integrated social media tools, has been developed to provide highly flexible, robust and scalable solutions that allow you to record and track customer complaints from notification to resolution, ensuring that they are processed securely and efficiently, and that you maintain customer satisfaction at every step of the complaint process. Our platform offers unrivalled analytical capability that generate improvements in customer satisfaction and business profitability.

Our complaint management software is used by businesses of all sizes, from enterprises to SMEs, in a variety of sectors including financial services, utilities, telecoms and the public sector.

Technology + Expertise = Smart Solutions

Our complaint management platform has been awarded the prestigious FStech Awards 'Best Use of IT in Retail Banking', a prestigious award that recognises excellence and innovation in the field of information technology within the UK and EMEA financial services sector.

With over 20 years’ experience, we work with some of the largest customer focused organisations, and deployed Europe’s largest complaint handling system to over 70,000 users in the UK’s largest financial services group.

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