End-to-End Remediation Solutions

Bringing together Equiniti Charter's award-winning complaint management technology and the resourcing and outsourcing expertise of Equiniti Hazell Carr.

Combining our award-winning complaint management platform and the extensive complaint and remediation resourcing and outsourcing expertise of Equiniti Hazell Carr, we have created a complete end-to-end complaint management solution.

We can provide you with a robust and flexible complaint handling platform that can be tailored to your individual and operational needs, along with skilled technical resourcing and outsourcing solutions.

Our end-to-end solution can be implemented for comprehensive rectification and remediation projects enabling you to proactively manage complaints or cases before they escalate.

Our modular solution gives you the freedom to select single components to build your own customer service experience, through to an end-to-end managed service solution. This approach enables you to create a custom solution that is right for your needs, including data segmentation services to improve the quality of the data being used, outsourced mailing facilities for large customer contact exercises, specialist interim resource and outsourcing expertise, payment facilities to handle redress payments and award-winning complaint management software.

We deliver end-to-end complaint management and rectification solutions to some of the UK’s leading financial services brands and customer facing organisations.

Solution Modules