Sector-specific complaint management solutions for the mid-market
Built on Equiniti Charter’s award winning software platform and based on industry best practice, our pre-configured solutions provide your business with a complete and flexible system that can be deployed to your specific requirements providing immediate operational benefits to your customer service functions.
The complete solution offering, from design to deployment, pricing and contractual terms, has been designed to be low risk to ensure ease of adoption and a rapid return on investment.
Our complaint management software provides accountability throughout the complaint process, enabling organisations to stay within legislation, and can be customised to handle complaint processes in a range of different regulatory and business environments.
Our complaint management platform is used within a variety of industries, including financial services, utilities, telecoms and the public sector.
Example Solution for Financial Services