Mycustomerfeedback, cloud-based complaint management for SMEs
Based on Equiniti Charter’s award winning software, Mycustomerfeedback is our online complaint and feedback management platform that allows small and medium businesses to capture customer feedback in any format quickly and easily from first point of contact.
In a web connected world, customer feedback can have a significant impact on brand, reputation and business success. Our solution is a web-based complaints platform that allows your business to manage customer complaints and feedback, giving your company a competitive edge and reducing the risk of lost business.
Capturing and tracking your complaints from initial contact through to resolution, Mycustomerfeedback helps your organisation process complaints through any channel, including social media. It produces all the required communications including letters and detailed management information and reports the root causes of complaints.
Example Solution for Small Firms