SME Complaint Management
Mycustomerfeedback, cloud-based complaint management
Mycustomerfeedback from Equiniti Charter is a cloud-based complaint and feedback management platform that allows small and medium businesses to capture customer feedback in any format quickly and easily from first point of contact, and to implement a consistent approach to capturing complaints and feedback across the organisation, from customer services to operations teams.
Our solution captures and tracks your complaints from initial contact through to resolution, and it helps your organisation process complaints through any channel, including social media.
Based on our award-winning platform, Mycustomerfeedback ensures all customer complaints can be recorded and managed in line with industry regulations and best practice, and ensures they are dealt with effectively. It helps maintain control over the complaint process and avoid the threats of escalated complaints and financial penalties for non-compliance in a regulatory environment, and unfair treatment of customers.