Social Customer Service
Businesses are under constant pressure to handle growing volumes of customer contact, often with fewer staff, and customers are choosing to use social channels to communicate as they believe they will get a faster and more favourable response.
Providing excellent social customer service in the contact centre is possible with our latest, dedicated application that enables rapid assessment and prioritisation of social customer comment.
Our Social Customer Service tool helps you take more effective control of managing your reputation online and will enable you to:
- Automatically prioritise every single tweet or Facebook comment you receive
- Respond quickly and easily with controlled responses
- Engage with detractors and turn them into advocates
- Protect your company’s reputation
- Build a social history to track repeat complainers
- Escalate complaints into a comprehensive (regulatory compliant) complaint management system