The pressures of meeting Financial Conduct Authority (FCA) regulations and reporting on complaint handling can stifle the development of organisations seeking to grow their businesses. Instead of concentrating on increasing customer reach and profitability, valuable resources are focussed on handling and reporting on customer feedback and complaints.
Equiniti Charter has been working alongside financial services firms and we use our experience to provide a proven solution which helps firms both comply with the FCA regulations on complaint handling and achieve their business’ strategic objectives.
All our customers benefit from a market leading complaint handling solution that delivers full FCA compliance as well as comprehensive Root Cause Analysis and Management Information that enables them to improve the customer experience, streamline internal processes, and ultimately focus on business growth and profitability.
Working with 55 financial services brands, Equiniti Charter deployed Europe’s largest complaint handling system to over 70,000 users in one of the ‘Big Four’ UK banks.