Hospitality, Food and Drink

A comprehensive complaint handling system is an essential component of a company’s safety and quality system, providing a key measure of product quality and identifying opportunities for continual improvement.
Best Practice Guideline – Complaint Handling, BRC

Equiniti Charter is a provider of complaint and feedback management systems that specialises in food and drink retailers and manufacturers. Whether it is to address complaints from customers in restaurants or buying branded products, reporting on Complaints Per Million Units (CPMU), or a comment on Twitter, our complaint management solutions can manage all different methods of feedback.

Our award-winning complaint management platform can help ensure that your processes comply with measures set out by the British Retail Consortium's health and safety framework, a deciding factor for retailers when selecting their suppliers, as well as manage your supplier reclamation process for faulty products.

In a competitive marketplace where customer retention is crucial, our solutions will help you improve relations with your customers and optimise brand reputation.

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