Utilities and Telecoms

Over the past two decades, Equiniti Charter has worked alongside companies in the utilities and telecoms industries to help them achieve compliance and exceed standards of customer service set by the regulators.

Through blending first-class customer service skills with robust, proven processes and award-winning complaint handling technology, we have transformed complaint handling environments in both sectors.

The combination of established complaint management expertise, established processes and a robust and flexible platform, means our utilities and telecoms clients are able to remove the risks associated with customer service and complaint handling, adhere to regulations and achieve their strategic objectives.

We provide solutions for:

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